Taking a number may be OK in a deli line, but not when you’re trying to get your life back in order.
Then, it’s helpful to have more personal attention.
Grants from two of the area’s influential foundations will train human service agencies in a more customer-friendly style of service. The Rochester Area Community Foundation and the Marie C. and Joseph C. Wilson Foundation combined to award $244,000 to eight agencies — including the Monroe County Department of Human Services — to improve relationships between staff and clients and ultimately get better results. Read the Full Article at the Democrat & Chronicle